RealityBasedGroup outlines a structured approach to assessing service performance using real-world evaluations. Through secret shopper visits, companies gain objective insights into how employees interact with customers, how procedures are followed, and where service gaps may occur. These evaluations are documented through video, audio, or written formats. The data collected allows bu... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf